Our Services

MVS Solutions Inc. support staff has a reputation for its technical expertise in both the development and support areas. We are committed to providing our customers with premium products and support by providing a variety of maintenance and support offerings to help you get the most for your investment dollar.

• Customer Center

  The Customer Center is a web-based online 24 hour technical information and support service provided to help customers get maximum benefit from ThruPut Manager. Among the facilities is the Problem Lookup Facility from which users can electronically access corrections and circumventions from our Problem Database.

• Business Hour Support

  Our support staff prides itself in providing prompt and knowledgeable resolutions to your support requests. Support personnel are available to handle your support needs by email or telephone from 8:30 a.m. - 5:30 p.m. Eastern Time.

• Emergency Support

  Round-the-clock access to MVS Solutions support personnel is available for critical problem resolution.

• Operating System Currency

  ThruPut Manager maintains timely currency/toleration of OS operating systems. As 'Partners in Development' with IBM and participants in their Early Support Program, we are able to ensure our products function correctly in tandem with MVS/JES2 GA releases.

• Basic Maintenance

  Basic Maintenance includes all cumulative and preventative maintenance, enhancements to existing components, and revised documentation. In addition, customer suggestions are considered for software or documentation enhancement. In addition, IBM’s SystemPac option is available for ThruPut Manager software delivery.

• Online Documentation

  This service allows customers access to a complete set of current ThruPut Manager documentation, 24 hours a day.

• TM-Notify

  TM-Notify is an email-based communication vehicle used to provide product based critical updates and announcements from MVS Solutions directly to the customer.

• TM-Discuss

  TM-Discuss is an electronic Discussion Forum intended to give customers the ability to share knowledge with other ThruPut Manager customers.