MVS Solutions Customer Center Tour	(Last Updated: October 22, 2001)

This Customer Center tour will guide you through the customer portion of the website and identify some key areas. The structure has been enhanced to provide easier access to the information you require for ThruPut Manager support. In addition, many new informative features have been added. The tour below provides you with a detailed breakdown of our website followed by suggested uses.

"What's New" has been included to communicate significant information to our customers. We would suggest you make a habit of checking this area regularly for postings of new Technical Bulletins (including Hiper APARs), announcements, PTF Availability, additions or changes to the website, etc.

Use this navigation bar to locate critical up-to-the-minute technical information pertaining to ThruPut Manager and its optional components. All possible efforts are being taken to inform our customers of potentially serious problems and their fixes and as such, this area should be checked regularly.

Problem Lookup - Look up possible resolutions to encountered problems by keyword search. Also, identify/Download corrective APARs (zaps) and research specific Problem numbers.
Problem Reporting - Find the procedures to use when reporting ThruPut Manager problems. Follow the procedures here when materials are required by MVS Solutions. It includes information on Materials to Gather and the Handling of Dumps.
Diagnosing JAL /DAL - Find helpful information to diagnose problems you may be having when coding JAL or DAL.
How to FTP - Instructions to electronically transfer data that is too large to include as an e-mail attachment. JCL to transfer directly from your host is included.

Program Directories - You will find online installation program directories for our current shipping levels. These contain the most current installation information needed to install the product. (These documents are provided in PDF format)
PTF Specifics - Identify the changes included in each PTF. Any external documentation related to the changes is included in this document as well. (This document is provided in PDF format)
Latest Fixes - A selection of tools is provided to help you maintain your ThruPut Manager products. These can be used to either plan for your future maintenance cycle or to keep abreast of the maintenance available for your current level.
Product Verification - A suggested outline of basic test plans for each ThruPut Manager component. This will verify the basic functionality of each component to ensure the success of the installation process.

You will find a complete set of documentation for currently supported levels of ThruPut Manager and its family of products. These documents are available in PDF format or in BookManager format.

A chart of the minimum TM maintenance level required that provides support for each Operating System level.

Tips and Hints - Users share their success for implementing ThruPut Manager in many different creative ways.
User Group ¨ You will find schedules for upcoming user group meetings and downloadable information from all past TM User Groups
Courses ¨ Visit here for more information regarding upcoming courses.
Submit Change Req ¨ Do you have a suggestion to make? Fill out a change request form and submit it to us for consideration.
TM Discuss ¨ To participate in (or view) informative discussions related to ThruPut Manager and its optional components, join our TM-Discuss mailing list
TM Notify ¨ Subscribe/Unsubscribe your TM notification e-mail address to MVS Solutions. This required process provides a communication vehicle for important technical information.  To change your TM-Notify address, please unsubscribe yourself from the list and then subscribe below with the new information.  

Visit this location for answers to many of your questions for areas such as installation, implementation, operational information and action language .